Having issues with your product?
We're here to help. 

STEP 1 : Have the information of the item Brand, Model and Serial No. ready. 
STEP 2 : Contact us by submitting a Support Ticket or by dropping us a call at (65) 6339 0330.
STEP 3 : Our representatives will assist to troubleshoot your item. 
STEP 4 : Should the issue persist, you'll be advised to bring your item down to our service centre. 

Do note that evaluation/ diagnostic charges do apply. See below for more details.

Service Centre

 

190 Clemenceau Ave Singapore Shopping Centre Singapore, 239924
Opening Hrs:
Mon-Fri 10am - 6pm
Sat 11am-5pm

Service Price List

  1. Evaluation and Diagnostic fee is chargeable and non-refundable once your item is brought in for servicing. However may be waived on a case-by-case basis.
  2. Kindly note that charges below are non-conclusive due to certain cases where complexity of repair is unforeseen.
  3. Spare parts are strictly not for sale.
  4. Products that are 100% tightly sealed cannot be repaired as cosmetic damage would be extensive, making it irreparable. Please enquire with a support representative on alternatives available.
  5. Service charges are applicable only to local sets purchased from authorised retailers. Please read full terms and conditions on exports / sets purchased from non-authorised retailers by referring to our purchase policies.
Type of Service Scope of Work Done
Evaluation Equipment assessment and testing that includes identifying main component malfunction.Work also includes analysis of the extent of repair works/parts required.
Basic Servicing Work that requires board replacement, minor electrical work and internal equipment cleaning.
Advance Servicing Work that comprises of complex resoldering of parts, replacement of electronic and component parts, on-board electronic repair.
Multimedia
Lifestyle/Multimedia Evaluation Basic Servicng Advance Servicing Remarks
Radio/Compact players $35 $50 $100 -
Wireless Speakers $35 $50 $100 -
Headphones Evaluation Basic Servicng Advance Servicing Remarks
Commercial headphones $35 $40 $80 -
Premium Headphones $45 $50 $100 -
Electronics

Electronics

Source Evaluation Basic Servicng Advance Servicing Remarks
CD Player $50 $50 $100 -
SA/CD Player $80 $100 $150 -
Turntable $50 $50 $100 $999 and below
Reference Turntable $80 $100 $200 $1000 and above
Server/Media Player $50 $60 $150 -
All-in-one Network Player $80 $60 $150 -
Amplifier Evaluation Basic Servicng Advance Servicing Remarks
Integrated Amplifier $50 $70 $150 -
Pre-Amplifier $50 $70 $150 -
Power Amplifier $50 $70 $150 -
Power Supplies $50 $70 $150 -
Phono Amplifier $50 $70 $150 -
Tube Amplifier $50 $70 $150 -
Headphone Amplifier $50 $70 $150 -
Others Evaluation Basic Servicng Advance Servicing Remarks
DAC $50 $80 $100 $999 and below
Premium DAC $80 $100 $150 $1000 and above
Master Clock $80 $100 $150 -
Speakers

Speaker

Per Speaker Evaluation Servicng Driver Replacement Remarks
Active Speaker $50 $70 $70 -
Passive Speaker N/A $50 $50 -
DSP Speaker $80 $100 $100 -
Quasi Ribbon Speaker $80 $100 $100> -
Speaker Cabinate Change (Per Speaker) Price
1-Way $200
2-Way $300
3-Way $400
4-Way and above $600
Add-on Services

Add-on Services

Services Description Price
On-site System Troubleshoot Troubleshoot and determine the malfunction of system $100
On-site Item Troubleshoot Troubleshoot and identify the malfunction of item $70
On-site Repair Surcharge on top of prevailing charges $50
Transport (one way) Small : L+B+W < 90CM , up to 8kg $30
Medium : L+B+W < 90CM , up to 30kg $50
Large : L+B+W < 380CM, up to 50kg $100
 

Submit A Support Ticket

Name *
Name
Name and type of item
Share with us as much details as possible on the issue.
Date of Purchase *
Date of Purchase
If there's no serial no. found, please indicate N.A