PURCHASE & WARRANTY POLICIES
If your product develops a fault resulting from an inherent defect in normal usage conditions during the warranty period, Absolute Sound will seek to repair or replace a new set for free (subject to stock availability).
Absolute Sound Distribution supports product warranty for items purchased from:
• All Absolute Sound Stores
• Absolute Sound Online Store (www.audiobar.com.sg)
• All authorised retail outlets & online stores (see below for entire list)
+ Warranty Coverage
- Warranty covers the cost of parts and associated labour required to correct such defects arising during the stated warranty period that commences with the original date of purchase.
- An original dated sales receipt or other proof of purchase in the form of an invoice is required for warranty validation. Failure to present these items may invalidate warranty, any costs thereby to be borne by the owner.
- All defective accessories / cosmetic defect must be made known within 7 days upon date of purchase.
- Warranty is considered void when product has been tampered with, or serviced by a person/party other than Absolute Sound’s technical support team/ appointed technical support representative.
- Warranty shall terminate if the serial number on the product has been removed, tampered with or defaced.
- Warranty is not applied on cosmetic defect due to wear and tear, and or improper use of product.
- Warranty is not applied on consumables/in-box accessories such as remote control, powercables, battery, cables, fuses, mounting accessories, cushion cover or box used for transportation.
- Warranty is not applied for any damage resulting improper use of product - overpower/ defect of an external device, bad manipulation or connection, or any external cause (eg: short circuit of electrical power).
- Warranty is not applied on any damage resulting the use in a humid environment or misplacement of product leading to overheating or discoloration due to direct sunlight.
+ Warranty Period by Category
|Custom Design||Hi-Fi Racks and Speaker Stands||1 Year|
|Elipson||Compact Systems/ Turntables||1 Year|
|FM Acoustics||Speakers||5 Years|
|Focal||Aria/ Kanta/ Sopra/ Utopia Speakers||2 Years|
|Premium Headphones (Utopia/ Stellia/ Elear/ Clear/ Elegia)||2 Years|
|Commercial Headphones (Listen/ Sphear/ Spark)||1 Year|
|Personal Audio (Prime/Explorer)||1 Year|
|Multimedia (Mu-so2/ Mu-so QB2)||1 Year|
|Neat Acoustics||Speakers||2 Years|
|Storm Audio||Electronics||1 Year|
|Teac||Compact Systems/Turntable||1 Year|
|Refurbished/Trade-in Items||Electronics||3 Months|
Purchases from Absolute Sound Stores or www.audiobar.com.sg
All purchases are considered final, there will not be any returns / exchanges or refunds unless :
• Delay in the said arrival of pre-ordered goods
• Fault from an inherent defect from normal usage condition
If you are returning your item due to a fault from an inherent defect from normal usage condition :
• A one-for-one exchange will be done if item is brought in within 7 calendar days upon delivery/ collection
• Product has to be returned in original packaging with all accessories in tact, inclusive of free gifts (if applicable).
• Original Receipt / Gift Receipt have to be presented upon return
• Exchanged product carries the standard warranty period as issued by Absolute Sound Distribution effective from date of original invoice issued upon purchase
• Exchanges are subjected to stock availability
• Returns / Exchanges are only applicable to the same product model
• Exchange for different product model is applicable if product is unavailable. Top up is required for a product of a higher value.
• Any form of refunds will be in the form of credit note
Items purchased at Absolute Sound Stores:
• Please contact the Absolute Sound representative who served you regarding your return/ exchange.
Items purchased at www.audiobar.com.sg:
• Please call in to +65 6339 0330 or email us at email@example.com before bringing your item down to our service centre.
+ Returns/Exchanges from Authorised retailers
Please contact your respective retailer on their return/ exchange policies.
+ Purchases from non-authorised retailers
Local warranty does not apply on products purchased from unauthorised retailers or unauthorised online stores.
This includes but is not limited to:
• Equipment imported by foreign nationals during their residency in Singapore are treated as parallel imports.
• Warranty scope is rendered on a case by case basis.
• Pre owned equipment, not originally issued in Singapore, are treated as parallel imports in a service requirement.
• Gifts purchased from unauthorised online retailers
Such sets are subjected to the following terms:
• A 100% surcharge on all labour and parts or non-service without explanation.
• A minimum charge of $50 or 20% admin charge of product retail value for approved one-for-one exchanges whichever is higher.
• There is no expedited service on parallel import sets. Local sets take precedence.
• Service warranty coverage will be applied (see below)
+ Service Warranty Coverage
• All service sets are covered with a 3 months warranty, unless otherwise stated, for parts serviced from date of completion.
• Serviced equipment not collected within 60 days upon date of completion/invoice sent will be disposed off at the discretion of the management. No claims can be made thereafter.
• While utmost care will be taken by our service department, we will not be held responsible for condition of units sent for service without original packing.
• All charges are to be paid upon collection or delivery or before the release of the equipment.
• Absolute Sound will not be liable or responsible for any unforeseen problems arising from repaired unit as discussed or highlighted during consultation/ before commencement of repair.
• Should the same problem persist within the 3 months warranty period, Absolute Sound will either replace customer with a set of similar value or will refund customer all labour / spare part charges within 3-5 working days by cheque payment. Absolute Sound has the right to remove all spare parts used from the product that was serviced.
• Delivery charges / Evaluation charges are strictly non-refundable.
1-for-1 Exchange Items
• Exchanged product carries the standard warranty period as issued by Absolute Sound Distribution effective from date of original invoice issued upon purchase.
• Absolute Sound Distribution has the right deny exchange of equipment without complete packaging.
• One-for-one exchange is only valid for selected items within a specified period.
+ List of Authorised Retailers
- AV Intelligence
- Classic Audio
- E-tracx DJ School & Studio
- E1 Personal Audio
- ETN Innovation
- KEC Sound & Vision
- Home Cinema Pit
- Lazada (Limited to authorised resellers)
- Luther Music
- Retrophonic Records
- Stereo Electronics
- TK Foto
- THAT CD SHOP
- Wired For Sound
- Valentine Music Centre
- Zeppelin & Co.
For any queries regarding your warranty coverage please email them to: firstname.lastname@example.org
Please send your faulty item to our service centre at:
Absolute Sound Office/Service Centre
190 Clemenceau Ave
Singapore Shopping Centre, #04-24
+65 6339 0330
Mon - Fri: 10am - 6pm
Sat: 11am - 5pm
Sun & P.H: Closed
Nearest Station: Dhoby Ghaut MRT