Upon completion of your order, you will receive an email notification confirmation your order and details
entered. You will then receive a follow up email containing your tracking number when the package is
If you have a valid discount code, you may enter it at the checkout page to enjoy discounts off your
For local orders, we use a reliable local courier service. You may track your orders at www.ninjavan.com
with the tracking number in your email.
For residential addresses, packages are usually delivered in the evening between 6pm to 10pm. For office
addresses, packages are usually delivered on weekdays 12pm to 6pm. You may request for a preferred
time slot by indicating in the notes/comment box upon checking out. However, please note that the
courier is unable to commit to a specific delivery time.
Local shipping is free at the moment.
All orders placed on weekends and Public Holidays will be processed the next working day. Orders placed
after 6pm between Monday to Friday will also be processed on the next working day.
If the order is meant as a gift, kindly indicate in the notes/comment box upon checking out.
Orders are usually shipped out within 2 working days upon processed orders and payments. Should there
be a delay, you will be notified via email.
International shipping is available only for selected products and brands. To find out if we ship to your country, please email firstname.lastname@example.org with the product(s) you are interested in.
International shipping rates vary according to weight and dimensions of the product(s) and shipping destination. If you would like to know the shipping costs to your destination, please email us the product(s) you are interested in and your postal code to allow us to generate a quote on shipping rates.